Customer Services Support Helpdesk

Caterers continually face deadlines which are non negotiable - lunch has to happen at the set time or else! So that means any technology system has to help you achieve that and not break down at the critical time.

Well, of course in reality, we cannot guarantee a system will never break down, but we can promise to take the problem over from you (via a remote modem connection) and ensure the problem is resolved as soon as possible.

Our front line help desk only takes calls from FDH catering system users, so they are well versed in the needs of caterers, and can answer queries, fix problems, sort out the technology, explain reports - and all the other things to help "keep the show on the road".

Support also means ongoing updates, new versions, fixes etc. We require all our users to take out an annual agreement, which covers all these activities within a single fixed cost contract. That ensures we can provide the service, and that ensures your system is kept in tiptop condition. Partnership is the focus!

Comment from Janet Hutton - Customer Services Manager

The Customer Services help desk is manned by fully trained experienced staff. Collectively they have worked for many years supporting Fretwell-Downing software products.

During the hours of 9.00 - 5.30 (Monday to Friday), we will help our users by answering their queries, fixing their problems and giving any general support that they may need, to ensure that their catering system runs smoothly and efficiently.

On-going support also means updating the software to new versions and installing new report libraries. These activities are covered by your annual support maintenance contract.

We are here, to help you.

Please email us if you have a support issue- fdh-support@fdhospitality.com

"FDH helpdesk are wonderful, always cheerful, never get cross when we ask daft questions, and can almost solve problems instantly. On the few occasions when we have had issues they could not solve right away, it is reassuring to know that when they say "Ill get back to you" that they will!, unlike a lot of other companies we deal with. "

Ann Barlow, Catering Manager University of Stirling

 
Fretwell Downing Hospitality
Brincliffe House
861 Ecclesall Road
Sheffield
S11 7AE