Saffron Services
Catering software support at its best – Saffron Service
Fretwell-Downing has built a reputation for providing great customer support not just at pre-sales and installation stage but at every stage further down the line.
When you buy software from us, we don’t just wave goodbye once we’ve bagged the sale or after the solution has been installed. Instead we tailor our support service to meet your requirements – from our helpdesk through to ongoing business process consultancy.
All our project managers are Prince2 qualified and have years’ of experience implementing catering technology solutions. We also operate our own UK-based application and hosting support team which is experienced in service delivery and management.
Don’t just take our word for it – the proof, as they say, is always in the pudding:
“We are very proud of the partnership we have developed with Fretwell-Downing Hospitality over 25 years. Partnerships exist when there is respect and a mutual benefit to working together and that has always been the case between Sheffield Hallam University and FDH.”
Mark Swales, Sheffield Hallam.
“Our approach was reinforced by FDH, who, rather than advising a standard local authority catering solution, instead guided us on best practice and then encouraged us to think about what we required and how the system could be tailored to match.”
Norma Murray, Highland Council
Our services include:
- Project implementation support.
- Business process consultancy.
- Online or on-site application training.
- Online, email or telephone based support desk.
- Bespoke report development with reports tailored to meet your exact requirements.
- Custom development of functionality and forms to match your existing businesses processes.
- Interfaces to financial and other systems.
- Technical support and deployment.
- Fully hosted software as a service (SaaS) solution.
